Need a hand?
Last updated 24 July 2026 · SI Devworks, Derbyshire, United Kingdom
Email support@fileconvertstudio.com and a human will reply, usually within one working day. Include the file name and the tool you used and we can find the job.
Billing and subscriptions
Manage everything from Manage billing in the studio sidebar. That opens the Stripe billing portal, where you can update your card, download invoices, or cancel. Cancelling keeps your access until the end of the period you have paid for.
Listed prices include tax, so the amount shown is the amount charged. Payments are handled by Stripe as merchant of record, which is why your bank statement shows a Stripe-managed descriptor rather than our name alone. For a refund, email us, or reply to the Stripe receipt.
Plan limits
| Free | Creator | Pro | |
|---|---|---|---|
| AI minutes / month | 15 | 300 | 1,000 |
| Conversion minutes / month | 60 | 1,000 | 3,000 |
| Max file size | 250 MB | 2 GB | 2 GB |
AI minutes cover transcription and subtitles. Conversion minutes cover format changes, compression, audio extraction and clipping. Minutes are based on the length of your media, rounded up, with a one minute minimum. Allowances reset at the start of each calendar month and do not carry over.
Common questions
My job is stuck on “processing”. Most jobs finish in seconds to a couple of minutes depending on length. If something sits far longer than that, the result callback may have failed. Email us with the file name and we will check the job directly.
My download link stopped working. Links for unsaved items expire when the item is deleted, about 24 hours after creation. Open the item in the gallery and choose Save to keep it permanently and get a fresh link.
Where did my file go? Anything you do not save is deleted automatically after about 24 hours. That is deliberate. Use Save in the gallery on anything you want to keep, and always keep your own copy of important work.
I cannot save a large output. Files above roughly 500 MB cannot be copied into permanent storage. Download them before they expire instead.
The quality setting did not change anything. Resolution applies to video outputs only, and it never upscales. Asking for 4K from a 1080p source returns 1080p.
I ran out of minutes. Allowances reset at the start of each calendar month. To get more sooner, upgrade from the studio sidebar; the new allowance applies immediately.
Can I get my data deleted? Yes. Delete items yourself in the gallery, or email us to remove your account and everything attached to it. See the privacy policy for your full rights.
Reporting a problem with content
You must own or have permission to process anything you upload. If you believe someone has used the service to process your material without permission, email support@fileconvertstudio.com with details and we will act on it.
Contact
SI Devworks, owned and operated by Sary Ismail
Derbyshire, United Kingdom · Full postal address available on request.
Email support@fileconvertstudio.com
See also the terms of service and privacy policy.